Refund policy

Returns & Refunds

We want you to be happy with your POWERON purchase.

Because POWERON is a consumable food product, we are unable to accept returns of products that have been opened or used, except where the product is damaged, defective, or you received an incorrect item.

Unopened, unused, and factory-sealed products may be eligible for return if you contact us within 30 days of delivery.

To request a return, please contact us through the Contact page on our website and include your order number and the reason for your request.

Approved returns must be sent back in their original condition and packaging. Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible after delivery. We may request photographs or other information so we can resolve the issue.

Once an approved return is received and inspected, any applicable refund will be issued to the original payment method. Original shipping charges, if any, are non-refundable unless the return is due to an error on our part.

Please note that your bank or payment provider may require additional time to process and post a refund after it has been issued.

Nothing in this policy limits any rights you may have under applicable consumer protection laws.

For questions about a return or refund, please contact us through our Contact page.